DELIVERIES AND RETURNS

free delivery from 6 bottles within 48 business hours for France

We deliver starting from 1 bottle, if that is your choice.
Free delivery in France starting from 6 bottles.

For other destinations, simply enter your delivery address when placing your order. Delivery charges will be automatically calculated.

Our teams work hard to process all orders within 48 business hours. We have selected CHRONOPOST and UPS to send our packages to ensure quality service. The choice between these carriers is made based on the most favorable price according to the weight and delivery address.

In France, the delivery time from our carrier is 72 hours. In Europe, this period may extend up to 5 days depending on the destination country.

As soon as your packages leave our cellars, you will receive a shipping number that will allow you to track the delivery progress.

If you notice from the delivery tracking that your package seems delayed or stuck, feel free to email our customer service through our contact form, or directly by phone at +33 4 58 58 11 40 , and we will offer you solutions.

ECO-RESPONSIBLE TRANSPORT

Transport is an important part of our eco-responsibility. While carbon-neutral transport remains a goal for many carriers, we have chosen to entrust the transport of our packages to Chronopost and UPS, both committed to long-term eco-friendly practices. For more information on this topic, please check our FAQs..

international deliveries

We currently ship our wines to France and 22 European countries, from neighboring countries like Switzerland, Belgium, Germany, and Italy to the Baltic states or Finland.
If the country you wish to have your delivery sent to does not yet appear in the possible destinations, please inform us by email at contact@pech-latt.com, and we will notify you once delivery to that country becomes available.

returns

You can exercise your legal right of withdrawal and return your total or partial order within 14 days of receiving your order. The return shipping costs will be at your expense.

breakage protection

All our packages are shipped in recyclable packaging designed to withstand shocks and prevent breakage during transport. If a bottle arrives broken, we invite you to contact our customer service by email through our contact form, or directly by phone at +33 4 58 58 11 40, we will offer you solutions.