Faq
DELIVERIES
EXPRESS DELIVERY FRANCE
Home delivery within 3 to 5 working days (order preparation – shipping – delivery).
Orders in multiples of 3 only.
Free delivery from 6 bottles purchased
INTERNATIONAL EXPRESS DELIVERY
Home delivery within 7 working days (order preparation – shipping – delivery).
Orders in multiples of 3 only.
Delivery costs according to the volume of bottles ordered, displayed during the validation of the basket.
All our deliveries are made by the carrier FEDEX Express, which has been committed for several years to an eco-responsible approach:
– Goal of carbon neutral operations by 2040
– Growth in the share of green vehicles (hybrid and electric) in their fleet of delivery vehicles
– Eco-responsible building – BREEAM environmental certification
PAYMENTS
Online payment is provided via the STRIPE platform.
We do not store any payment data on our servers. All data is stored and secured by STRIPE.
Mastercard, Visa, Amex… all bank cards are accepted for online payment.
MY ACCOUNT
During your purchase, you have the choice to create an account on our site or not.
All you have to do is tick the box “Create an account” and you will receive your password by e-mail.
Creating an account makes it easy to find your order history and be able to quickly replenish your favorite bottles.
Of course, you can also update your address(es) or change your password!
YOU HAVE QUESTIONS ?
Absolutely, you are free to change your shipping address when ordering.
Once you have placed an order, you will be notified by email of the progress of your order and its shipment. You will also receive a tracking number to follow the delivery of your package.
All our packages are sent in boxes specially designed to withstand the transport of your wines.
However, if a bottle arrives broken, we invite you to contact us by email at the following address: contact@pech-latt.51-210-255-92.plesk.page, we will offer you solutions.
We are working on the development of our e-shop and aim to make delivery possible in as many countries as possible.
If the country in which you wish to be delivered does not yet appear in the possible destinations, we invite you to inform us by email at the following address: contact@pech-latt.51-210-255-92.plesk.page, we will notify you as soon as the delivery will be open to this country.
The packaging of Château Pech-Latt has been designed to be as eco-responsible as possible.
So you can simply bring your empty bottle in the dedicated glass containers, and we invite you to leave the cap on the bottle, this one being pure aluminum it will be isolated in the sorting centers and recycled.